Last updated: 17 August 2026
AAA Signs Ltd respects your privacy. This policy explains how we handle personal information in connection with our website, quote forms, email, phone enquiries, customer projects and related services.
We are based in Auckland, New Zealand, and this policy is intended to align with the Privacy Act 2020 and the New Zealand information privacy principles.
Information we collect
We may collect personal information when you contact us, request a quote, submit a form, email artwork or files, visit our workshop, call us, or work with us on a project.
- Name, business name, role and contact details.
- Project details, measurements, site or vehicle photos, artwork files, logos and reference material.
- Billing details, payment records, delivery details and job history.
- Messages, notes, approvals, feedback and communication records.
- Website usage information such as pages viewed, device type, browser and enquiry source.
Why we collect it
We collect personal information so we can run our business, respond accurately and complete customer work properly.
- To answer enquiries and prepare quotes.
- To design, print, manufacture, install, deliver and manage signage projects.
- To contact you about artwork, approvals, scheduling, payment, delivery or installation.
- To keep records for accounting, tax, warranty, quality control and customer service.
- To improve our website, marketing, services and customer experience.
- To comply with legal obligations or respond to lawful requests.
Forms, analytics and marketing tools
Our website may use contact forms, HubSpot tools, Google Analytics and similar services to manage enquiries, understand website performance and improve our communication. These services may process limited information such as your form submission details, page activity, device information and enquiry source.
You can choose not to provide optional information, but we may need certain details to quote or complete a job properly.
Who we share information with
We do not sell personal information. We may share information only where it is reasonably needed for our work or legally required.
- Staff, contractors or installers involved in your project.
- Suppliers, couriers, payment providers, accounting providers, hosting providers and software providers.
- Professional advisers or debt collection services where necessary.
- Government, regulatory or law enforcement bodies where required by law.
Where we use external service providers, some information may be stored or processed outside New Zealand. We take reasonable steps to use reputable providers and protect the information involved.
Project photos and portfolio use
We may photograph completed signage, print, vehicle wrap, boat wrap, shopfront or branding work for quality records, portfolio use, social media, website content and marketing. We avoid publishing private personal details where possible.
If a project is confidential or you do not want it shown publicly, please tell us before production or installation so we can record that preference.
Storage and security
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure or modification. Information may be stored in email systems, project files, accounting tools, customer management systems, cloud storage and secure business devices.
No system is completely risk-free, but we use practical safeguards appropriate for the kind of information we hold.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including project records, accounting requirements, tax obligations, warranty support, dispute handling and repeat customer service.
Accessing or correcting your information
You may ask us to confirm whether we hold personal information about you, request access to it, or ask us to correct it if it is wrong or incomplete.
To make a privacy request, contact us at info@aaasigns.co.nz or call 09 279 9197. We may need to verify your identity before responding.
Privacy concerns
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You can also contact the New Zealand Office of the Privacy Commissioner for guidance or to make a complaint.